Mission Workshop Warranty Policy
At Mission Workshop, we build gear to perform – and endure. All Mission Workshop products are guaranteed to be free of defects in materials and workmanship. We want you to be happy with your gear — if somethings not right, let us know and we’ll do our best to take care of it.
Start by emailing us at warranty@missionworkshop.com with photos and a brief description of the issue. If it qualifies as a warranty case, we’ll provide instructions for sending the product in. Our team will work on repairing it and return it to you.
If a repair isn’t possible or if the repair quality doesn’t meet our standards, we’ll issue store credit for the original purchase price. We do not send product replacements — store credit is our standard solution for items that can't be repaired. Please retain your original receipt.
What’s Covered:
- Manufacturing defects in materials or workmanship
What’s Not Covered:
- Wear and tear such as scuffs, UV damage, and fading.
- The natural breakdown of materials that can happen over time.
- Damage from accidents, misuse, or unauthorized repairs.
- Cosmetic changes that don't affect product performance.
- Damage from extreme conditions beyond intended use.
How It Works:
- Submit a warranty request with photos and a description of the issue.
- We’ll review your claim and let you know the next steps.
- Ship the product to us for evaluation and repair.
- If repair is not possible, we’ll issue store credit for the original purchase price.
Limitations:
The warranty applies to the original owner with proof of purchase. It does not cover loss, theft, or damage caused by neglect.
Our Commitment:
We prioritize repair when possible to extend the life of your gear and reduce waste — keeping Mission Workshop products in service for as long as possible.